Customer Service Representative

Your role

• Develop a solid understanding of customer support processes, especially in handling service disruptions and recovery efforts.
• Begin cultivating strong connections with a select group of clients, while also stepping in to support fellow Customer Service team members when needed.
• Engage with continuous improvement initiatives by identifying and addressing operational challenges.
• Collaborate actively across departments to ensure timely and accurate fulfillment of customer orders.
• Enter, update, and manage orders, ensuring customers receive prompt confirmation.
• Oversee the daily drop-ship operations for parts distribution centers within the Cummins Global Logistics Network.
• Ensure all required documentation is complete and transferred to logistics partners to facilitate seamless deliveries.
• Handle customer communications across all channels, including phone, email, and fax.
• Keep customers informed about the status of their orders, including any delays or back-orders, by retrieving and sharing relevant data.
• Generate invoices based on agreed terms and ensure all shipped items are billed appropriately, especially at month-end.
• Assist in resolving service issues by coordinating with all involved parties to implement cost-effective recovery plans.
• Act as a support resource for other team members when needed, helping manage additional customer accounts.