Analyze customers' technical requirements and contribute to system architecture design * Provide Level 2 and Level 3 technical support, diagnosing and resolving complex incidents * Prepare technical documentation (diagrams, plans, reports, procedures) * Participate in a 24/7 on-call rotation to guarantee continuity of technical support - You enjoy learning, analyzing problems, and tackling technical challenges. * Ability to diagnose and resolve complex technical issues * Ability to read and interpret technical drawings and electrical schematics * Ability to read and understand technical English * Technical certifications: Genetec, Axis, Milestone, Cisco, etc.
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