Partner with the Director CX Intelligence to prepare strategic materials and build data‑driven inputs that support leadership discussions. * Ensure methodological rigor, consistency, and data governance by working closely with CX Digital & Information teams on metric definitions, master data alignment, and tool adoption (Qualtrics, SFDC). * Adapt global measurement methodologies to regional or functional contexts by collaborating with local teams. * Develop structured playbooks and toolkits that help teams act on insights and strengthen inner & outer feedback loops (without owning the loop governance). * Partner with cross‑functional corrective action owners to define success metrics, improvement indicators, and test‑and‑learn hypotheses, and develop insight‑driven reports that communicate achievements to commercial teams and, where relevant, directly back to customers.
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