Participate in product tests (BEA sensors and competitors) in collaboration with Product Management and R&D teams. Are you looking for a role that combines customer contact, product expertise and internal collaboration? Their products are used in automatic door systems around the world. Every day, you come into contact with BEA products without knowing it! * Manage incoming calls from the technical hotline for Europe and provide product support to the European sales team. * Collect and transmit relevant field feedback to the sales, product and R&D teams, in a logic of continuous improvement. * Write reports and feed the internal knowledge base, to promote the sharing of expertise within the company (sales, marketing, product). * Define and monitor key performance indicators (KPIs) related to the quality of service and products, using a ticketing system, to measure customer ...
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