Manage strategic development of the MLE CRC structures for the markets of France, Belgium and Netherlands. Leading the MLE CRC team being responsible for the customer inquiries/complaints from the markets of France, Belgium and Netherlands, including goodwill sign off, reporting and coordination of tasks between internal departments, and customers. Standardise customer handling processes for the three markets, following up critical escalated customer cases as well as by implementing a management reporting system to identify trends and develop measures. * Coaching and development the CRC employees in order to make optimal use of and develop the competencies, skills and know-how and to work as a well-functioning team. Meet with direct reports on a 1-2-1 basis at least once a month to discuss objectives, development and other issues.
more