As we look ahead, shifting market dynamics and rapid advances in technology require us to sharpen a bold and unified direction for our Customer Experience (CX). This vision builds on a foundation of simplification, digitalization, and market proximity, enabling an unmatched end‑to‑end, smooth customer experience that drives loyalty and profitable growth. The Manager, CX Analytics Lead (insights & frameworks) leads the analytical engine of our global CX measurement system. Act as the analytical integrator for CX intelligence, ensuring customer signals (NPS, journey data, customer behavioral insights, market insights, amongst others) are translated into business implications that drive experience-led value creation and stronger advocacy for the Barry Callebaut brand.
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