The position also serves as backup to the Customer Value Director, Europe, contributing to regional customer value strategy, issue management and customer relationship governance. Technical expertise, complaint and issue management * Be a key-player in cross-functional issue management, by bringing the customer perspective, ensuring aligned, timely and appropriate communication with the customer. * Provide strong support to the Customer Documentation / Case Management Team, helping them respond accurately and efficiently to customer queries. Serve as the quality backup for the Regional Customer Value Director Europe for customer‑related topics and issue management. * Strong experience handling customer documentation, specifications, certificates, and similar technical quality materials * Practical experience with complaint management, root cause analysis and structured problem solving
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