Increase ITIL process maturity across global IT. This role is responsible for establishing and evolving the global ITSM operating model, ensuring reliable, efficient, and user-focused service delivery while advancing process maturity and operational excellence. * Own full ITIL-aligned practice governance across Service Portfolio Management, Incident, Problem, Change Enablement, Request Fulfilment, Service Catalogue, Knowledge, CMDB/Configuration, IT Asset, Service Level, and Continual Improvement. * Ensure ITSM processes and BMC Helix configurations support compliance, auditability, role-based access, data integrity, and operational risk management. * Strong ITIL/ITSM expertise and demonstrated experience owning or improving enterprise ITSM practices.
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