Certifications or training related to Microsoft Dynamics 365, Power Platform, project delivery, business process management, Lean / Six Sigma, ITIL or similar frameworks are considered an asset. As D365 CRM & Sales Business Analyst, you will ensure the stability, evolution, configuration, support and governance of Schréder's Dynamics 365 ecosystem by acting as the primary functional IT contact between Domain Leads, Business Process Owners (BPOs), Global Application Board (GAB), support teams, and implementation partners. The role focuses on application lifecycle management, issue resolution, change request analysis, rollout activities, system governance and maintenance of business processes across the global Dynamics platform * Ensure consistency of business processes across regions.
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