Train end users and support internal technicians As a Genetec Engineer, you play a key role in the implementation, configuration, and support of Genetec Security Center solutions. * Provide Level 2 and Level 3 technical support, diagnosing and resolving complex incidents * Collaborate with internal teams (projects, support, sales) to ensure optimal customer satisfaction * Participate in a 24/7 on-call rotation to guarantee continuity of technical support * Strong understanding of IP networks (switching, routing, VLAN, PoE, network security) * Experience in training and mentoring junior technicians
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