Coordinate the start-up and onboarding of new service contracts: handover from Sales/Project Management, operational kick-off, and system setup in ERP and CSM tools. While not a customer-facing role, the Service Coordinator serves as the main escalation point for operational or contractual issues. * Ensure day-to-day operational follow-up in collaboration with Service Desk, Engineering, and Project teams. * Cooperate closely with internal (Service Management Support, Technicians, Finance, SOC, Sales, etc.). * Experience: At least 1 year of experience in Project, Service, Contract, or Account Management. The Service Coordinator is responsible for ensuring the proper execution of service agreements with our key customers. Acting as the link between internal teams and client expectations, you make sure that agreed service levels (SLAs) are met and continuously improved.
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