Act as the analytical integrator for CX intelligence, ensuring customer signals (NPS, journey data, customer behavioral insights, market insights, amongst others) are translated into business implications that drive experience-led value creation and stronger advocacy for the Barry Callebaut brand. * Ensure methodological rigor, consistency, and data governance by working closely with CX Digital & Information teams on metric definitions, master data alignment, and tool adoption (Qualtrics, SFDC). * Strengthen close‑the‑loop excellence by embedding standardized practices for inner & outer loop follow‑up, quantifying impact, and ensuring learning cycles feed into continuous improvement. * Support the tracking of corrective actions by providing data‑driven evidence for prioritization during feedback discussions and outer‑loop reviews, ensuring visibility and analytical rigor in evaluating progress.
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