Sitting at the intersection of data analytics, insights, and customer journeys, this role builds analytical rigor, refines methodologies, elevates storytelling, and enables leaders to act on what customers are telling us. Act as the for CX intelligence, ensuring customer signals (NPS, journey data, customer behavioral insights, market insights, amongst others) are translated into business implications that drive experience-led value creation and stronger advocacy for the Barry Callebaut brand. * Provide data‑driven insights to enrich journey and touchpoint mapping with objective evidence on “moments that matter.” * Proven ability to transform complex data into insights, frameworks, and executive‑ready narratives. The Manager, CX Analytics Lead (insights & frameworks) leads the analytical engine of our global CX measurement system.
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