Act as the for CX intelligence, ensuring customer signals (NPS, journey data, customer behavioral insights, market insights, amongst others) are translated into business implications that drive experience-led value creation and stronger advocacy for the Barry Callebaut brand. This vision builds on a foundation of simplification, digitalization, and market proximity, enabling an unmatched end‑to‑end, smooth customer experience that drives loyalty and profitable growth. Sitting at the intersection of data analytics, insights, and customer journeys, this role builds analytical rigor, refines methodologies, elevates storytelling, and enables leaders to act on what customers are telling us. * Partner with the Director CX Intelligence to prepare strategic materials and build data‑driven inputs that support leadership discussions.
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