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326 results for Customer Trends jobs in Grimbergen within a 30 km radius
No match yet? There are 326 more jobs that could match your search
Als CRM Manager Customer Servicesdetecteer je de noden van je partners (zoals Colruyt Laagste Prijzen, Xtra, Okay, IT …) en hun klanten of eindgebruikers. Je brengt die noden in kaart en kijkt hoe Customer Services, het overkoepelende contactcenter van Colruyt Group, hen daarbij kan ondersteunen. Daarnaast koppel je informatie terug over de klantervaring, zodat indien nodig bepaalde processen aangepast kunnen worden bij Customer Services of de partners. * Je neemt deel aan projecten van zowel de partners (om de invalshoek van Customer Services en de Customer/Employee Experience te bewaken) als van Customer Services (om de strategische doelstellingen van de organisatie mee te helpen behalen). * Je vormt de brug tussen het center of excellence van Customer Services en de partner. * Oog voor trends - Je houdt de trends en evoluties op de markt in de gaten zodat we ...
Als CRM Manager Customer Servicesdetecteer je de noden van je partners (zoals Colruyt Laagste Prijzen, Xtra, Okay, IT …) en hun klanten of eindgebruikers. Je brengt die noden in kaart en kijkt hoe Customer Services, het overkoepelende contactcenter van Colruyt Group, hen daarbij kan ondersteunen. Daarnaast koppel je informatie terug over de klantervaring, zodat indien nodig bepaalde processen aangepast kunnen worden bij Customer Services of de partners. * Je neemt deel aan projecten van zowel de partners (om de invalshoek van Customer Services en de Customer/Employee Experience te bewaken) als van Customer Services (om de strategische doelstellingen van de organisatie mee te helpen behalen). * Je vormt de brug tussen het center of excellence van Customer Services en de partner. * Oog voor trends - Je houdt de trends en evoluties op de markt in de gaten zodat we ...
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Standardise customer handling processes for the three markets, following up critical escalated customer cases as well as by implementing a management reporting system to identify trends and develop measures. Mazda Motor Logistics Europe (MLE) is responsible for distributing cars and parts to our European customers as quickly and efficiently as possible. At present MLE is implementing plans to respond even faster, sharper and more efficient to the increasing demand of our customers. Leading the MLE CRC team being responsible for the customer inquiries/complaints from the markets of France, Belgium and Netherlands, including goodwill sign off, reporting and coordination of tasks between internal departments, and customers. Manage the MLE CRC team as well as customer satisfaction initiatives / processes to ensure that customer satisfaction levels are on target
Standardise customer handling processes for the three markets, following up critical escalated customer cases as well as by implementing a management reporting system to identify trends and develop measures. Mazda Motor Logistics Europe (MLE) is responsible for distributing cars and parts to our European customers as quickly and efficiently as possible. At present MLE is implementing plans to respond even faster, sharper and more efficient to the increasing demand of our customers. Leading the MLE CRC team being responsible for the customer inquiries/complaints from the markets of France, Belgium and Netherlands, including goodwill sign off, reporting and coordination of tasks between internal departments, and customers. Manage the MLE CRC team as well as customer satisfaction initiatives / processes to ensure that customer satisfaction levels are on target
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Voor een organisatie actief in de productie en levering van hoogwaardige dakbedekkingsmaterialen, waterdichting en isolatie ben jij als Customer Service Manager de verbindende factor tussen klanten, interne afdelingen en het customer serviceteam. Je krijgt de verantwoordelijkheid over een team van 14 Customer Service medewerkers en 3 teamleaders en bouwt mee aan een klantgerichte en professionele klantenservice‑afdeling * Je stuurt en coacht het customer service team en de teamleaders om een positieve teamdynamiek en hoge servicekwaliteit te realiseren. * Je volgt KPI's en service‑resultaten op, analyseert data om trends te herkennen en werkt proactief aan verbeterpunten in processen en procedures.
Voor een organisatie actief in de productie en levering van hoogwaardige dakbedekkingsmaterialen, waterdichting en isolatie ben jij als Customer Service Manager de verbindende factor tussen klanten, interne afdelingen en het customer serviceteam. Je krijgt de verantwoordelijkheid over een team van 14 Customer Service medewerkers en 3 teamleaders en bouwt mee aan een klantgerichte en professionele klantenservice‑afdeling * Je stuurt en coacht het customer service team en de teamleaders om een positieve teamdynamiek en hoge servicekwaliteit te realiseren. * Je volgt KPI's en service‑resultaten op, analyseert data om trends te herkennen en werkt proactief aan verbeterpunten in processen en procedures.
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Ons Customer Service team ondersteunt je waar nodig. o Je bent leergierig en blijft op de hoogte van de trends & evoluties in jouw vakgebied.
Ons Customer Service team ondersteunt je waar nodig. o Je bent leergierig en blijft op de hoogte van de trends & evoluties in jouw vakgebied.
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Ons Customer Service team ondersteunt je waar nodig. o Je bent leergierig en blijft op de hoogte van de trends & evoluties in jouw vakgebied.
Ons Customer Service team ondersteunt je waar nodig. o Je bent leergierig en blijft op de hoogte van de trends & evoluties in jouw vakgebied.
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Vakverantwoordelijke Contactcenter ¿ Strategisch Workforce Management & Agile
Vakverantwoordelijke Contactcenter ¿ Strategisch Workforce Management & Agile
Colruyt NV (Colruyt Group)
EDINGENSESTEENWEG 1500 HALLE
Strategische WFM uitbouwen: de lange termijn workforce-strategie voor het contactcenter vormgeven door trends, capaciteitsbehoeften en toekomstige rol- en competentienoden in kaart te brengen. * Agile werkvormen implementeren: begeleiden van backlogmanagement, refinements, sprintplanningen en retrospectives op maat van Customer Services. * Impact en verantwoordelijkheid: Een rol met een strategische impact binnen Customer Services en Colruyt Group.
Strategische WFM uitbouwen: de lange termijn workforce-strategie voor het contactcenter vormgeven door trends, capaciteitsbehoeften en toekomstige rol- en competentienoden in kaart te brengen. * Agile werkvormen implementeren: begeleiden van backlogmanagement, refinements, sprintplanningen en retrospectives op maat van Customer Services. * Impact en verantwoordelijkheid: Een rol met een strategische impact binnen Customer Services en Colruyt Group.
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By engaging in partnerships with our customers, we create value delivering state-of-the-art services and products. Our ambition in both territory coverage and product portfolio is a strong commitment to support our customer's growth. * Monitoring Developments: Stay constantly informed of the latest trends and developments in the field of IT and process analysis. * A framework with a human dimension and a dynamic corporate culture, energetic and ambitious, where team spirit, customer satisfaction, flexibility and the quality of the services are recognized as its main values.
By engaging in partnerships with our customers, we create value delivering state-of-the-art services and products. Our ambition in both territory coverage and product portfolio is a strong commitment to support our customer's growth. * Monitoring Developments: Stay constantly informed of the latest trends and developments in the field of IT and process analysis. * A framework with a human dimension and a dynamic corporate culture, energetic and ambitious, where team spirit, customer satisfaction, flexibility and the quality of the services are recognized as its main values.
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Ons Customer Service team ondersteunt je waar nodig. o Je bent leergierig en blijft op de hoogte van de trends & evoluties in jouw vakgebied.
Ons Customer Service team ondersteunt je waar nodig. o Je bent leergierig en blijft op de hoogte van de trends & evoluties in jouw vakgebied.
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Ons Customer Service team ondersteunt je waar nodig. o Je bent leergierig en blijft op de hoogte van de trends & evoluties in jouw vakgebied.
Ons Customer Service team ondersteunt je waar nodig. o Je bent leergierig en blijft op de hoogte van de trends & evoluties in jouw vakgebied.
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Staying abreast of current and pending employment laws and market trends while supporting strategic initiatives of the firm's management committees by developing and maintaining relationships with office leadership and recommending changes to enhance the firm's competitive edge * Possess the ability to work in a team environment with a customer-service focus
Staying abreast of current and pending employment laws and market trends while supporting strategic initiatives of the firm's management committees by developing and maintaining relationships with office leadership and recommending changes to enhance the firm's competitive edge * Possess the ability to work in a team environment with a customer-service focus
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Identify and analyze data sources to uncover cybercrime patterns and trends targeting our services and customers This role will focus on proactive, technical investigations of cyberattacks, fraud and scams, and other online threats directed at Microsoft's customers and democratic institutions or abusing Microsoft's products or services, including those leveraging Artificial Intelligence (AI) technology for malicious motives. Microsoft's DCU is a global team of attorneys, investigators, and analysts committed to leading the fight against cybercrime to protect our customers and promote global trust in Microsoft. DCU sits in Customer Security & Trust (CST) within Microsoft's Corporate, External, and Legal Affairs (CELA). You will serve as one of DCU's investigative experts on cybercrime detection, identifying and mapping malicious technical infrastructure, preventing unauthorized access and ...
Identify and analyze data sources to uncover cybercrime patterns and trends targeting our services and customers This role will focus on proactive, technical investigations of cyberattacks, fraud and scams, and other online threats directed at Microsoft's customers and democratic institutions or abusing Microsoft's products or services, including those leveraging Artificial Intelligence (AI) technology for malicious motives. Microsoft's DCU is a global team of attorneys, investigators, and analysts committed to leading the fight against cybercrime to protect our customers and promote global trust in Microsoft. DCU sits in Customer Security & Trust (CST) within Microsoft's Corporate, External, and Legal Affairs (CELA). You will serve as one of DCU's investigative experts on cybercrime detection, identifying and mapping malicious technical infrastructure, preventing unauthorized access and ...
Provide strategic direction to other and on specific issues and trends in cybersecurity, including AI security, and related legal compliance that will impact Microsoft's businesses, our customers, and our ecosystem. The Microsoft Corporate, Legal, and External Affairs (CELA) department seeks a highly motivated, experienced attorney based in Europe to join its Customer Security and Trust organization's Cybersecurity Regulatory Affairs Team. Ability to creatively problem-solve with a focus on achieving results that both benefit our business and maintain the trust of our customers and partners.
Provide strategic direction to other and on specific issues and trends in cybersecurity, including AI security, and related legal compliance that will impact Microsoft's businesses, our customers, and our ecosystem. The Microsoft Corporate, Legal, and External Affairs (CELA) department seeks a highly motivated, experienced attorney based in Europe to join its Customer Security and Trust organization's Cybersecurity Regulatory Affairs Team. Ability to creatively problem-solve with a focus on achieving results that both benefit our business and maintain the trust of our customers and partners.
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Solution Selling: Understand customer needs and effectively position cloud managed services solutions, including cloud infrastructure management, application modernization, cybersecurity, and data analytics. * Market Knowledge: Stay informed about the latest cloud technologies, market trends, and competitive landscape, with a focus on the Belgium market. * Collaboration: Work closely with internal client teams (e.g., sales execs, solution architects, delivery teams) to ensure successful customer onboarding and service delivery.
Solution Selling: Understand customer needs and effectively position cloud managed services solutions, including cloud infrastructure management, application modernization, cybersecurity, and data analytics. * Market Knowledge: Stay informed about the latest cloud technologies, market trends, and competitive landscape, with a focus on the Belgium market. * Collaboration: Work closely with internal client teams (e.g., sales execs, solution architects, delivery teams) to ensure successful customer onboarding and service delivery.
Problem management: monitoren van ticket clusters, trends en operationele pijnpunten, inclusief rapportage naar ICT management -Ownership over kwaliteit & customer experience. Regelmatige overleg met ICT management, HR, business stakeholders, externe partners en rapportage over capaciteit, trends, KPI's, bottlenecks en verbeteracties. * Datagedreven (tickets, trends, rapportages)
Problem management: monitoren van ticket clusters, trends en operationele pijnpunten, inclusief rapportage naar ICT management -Ownership over kwaliteit & customer experience. Regelmatige overleg met ICT management, HR, business stakeholders, externe partners en rapportage over capaciteit, trends, KPI's, bottlenecks en verbeteracties. * Datagedreven (tickets, trends, rapportages)
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We all love what we do here at The Network, we are a passionate bunch who are fierce in our commitment to simplify the Global talent acquisition goals of our partners and customers. * You are responsible for helping our colleagues and partners leverage data and identify opportunities for improvement, analyze trends, recognize potential issues and provide solutions.
We all love what we do here at The Network, we are a passionate bunch who are fierce in our commitment to simplify the Global talent acquisition goals of our partners and customers. * You are responsible for helping our colleagues and partners leverage data and identify opportunities for improvement, analyze trends, recognize potential issues and provide solutions.
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Review operating reports and activity metrics to understand trends and bottlenecks * Experience in supporting client relationship management, leadership, and customer service in a technological context
Review operating reports and activity metrics to understand trends and bottlenecks * Experience in supporting client relationship management, leadership, and customer service in a technological context
Samenwerken met de betrokken (operations teamleads & , customer service, finance, …) teneinde zich te verzekeren dat de offerte praktisch en financieel realistisch is - o Overdracht van getekende opdracht en bijhorende informatie aan alle nodige partijen (oa de Customer Service Employee Large accounts) binnen Vinçotte
Samenwerken met de betrokken (operations teamleads & , customer service, finance, …) teneinde zich te verzekeren dat de offerte praktisch en financieel realistisch is - o Overdracht van getekende opdracht en bijhorende informatie aan alle nodige partijen (oa de Customer Service Employee Large accounts) binnen Vinçotte
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Solution Selling: Understand customer needs and effectively position Microsoft Cloud (Azure, M365 and Power platform), Data/AI and Security * Market Knowledge: Stay informed about the latest Microsoft technologies, market trends, and competitive landscape, with a focus on the Belgium market. * Collaboration: Work closely with internal client teams (e.g., sales execs, solution architects, delivery teams) to ensure successful customer onboarding and service delivery.
Solution Selling: Understand customer needs and effectively position Microsoft Cloud (Azure, M365 and Power platform), Data/AI and Security * Market Knowledge: Stay informed about the latest Microsoft technologies, market trends, and competitive landscape, with a focus on the Belgium market. * Collaboration: Work closely with internal client teams (e.g., sales execs, solution architects, delivery teams) to ensure successful customer onboarding and service delivery.
De afdeling Customer success ondersteunt de klanten bij alle klantgerichte aspecten van de eenvoudig te gebruiken oplossingen. Als Administratief customer success medewerker - part-time of full-time - ben je verantwoordelijk voor het pro-actief opvolgen van de klanten van POSGARD vanuit het kantoor. Handig gebruik maken van de software tools om zo veel mogelijk te automatiseren is een must, daarnaast kijkt het team uit naar de persoonlijke en analytische aanpak van de nieuwe customer success collega. * Je hebt een passie voor nieuwe trends, food & drinks of denkt deze te kunnen ontwikkelen
De afdeling Customer success ondersteunt de klanten bij alle klantgerichte aspecten van de eenvoudig te gebruiken oplossingen. Als Administratief customer success medewerker - part-time of full-time - ben je verantwoordelijk voor het pro-actief opvolgen van de klanten van POSGARD vanuit het kantoor. Handig gebruik maken van de software tools om zo veel mogelijk te automatiseren is een must, daarnaast kijkt het team uit naar de persoonlijke en analytische aanpak van de nieuwe customer success collega. * Je hebt een passie voor nieuwe trends, food & drinks of denkt deze te kunnen ontwikkelen
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Join Decathlon Marketplace Belgium and discover how we bring hundreds of sport brands together on one platform to reach millions of Decathlon customers. Do you want to see how hundreds of sports brands reach millions of customers on one platform ? * Data Analysis: Build reports and dashboards (in Google Sheets / Excel) to monitor results, trends, and opportunities. * Cross-Team Collaboration: Work closely with logistics, content, and commercial teams to ensure the best and customer experience.
Join Decathlon Marketplace Belgium and discover how we bring hundreds of sport brands together on one platform to reach millions of Decathlon customers. Do you want to see how hundreds of sports brands reach millions of customers on one platform ? * Data Analysis: Build reports and dashboards (in Google Sheets / Excel) to monitor results, trends, and opportunities. * Cross-Team Collaboration: Work closely with logistics, content, and commercial teams to ensure the best and customer experience.
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This role focuses on bridging investment expertise, customer communication, and digital experience to deliver clear, engaging, and high-impact product journeys for clients. Customer Communication & Product Content Coordination * Translate complex investment concepts (ETFs, mutual funds, equities, discretionary portfolio management, markets) into clear, customer-friendly messaging * Support product launches, feature rollouts, and customer communication strategies * Develop presentations, dashboards, and reports on market trends and product performance for senior * Bring customer insights into product roadmap discussion * You are comfortable working with digital platforms and understand online customer engagement and user experience - This position offers the opportunity to make a real impact, collaborate across teams, and contribute to a modern, customer-focused investment experience.
This role focuses on bridging investment expertise, customer communication, and digital experience to deliver clear, engaging, and high-impact product journeys for clients. Customer Communication & Product Content Coordination * Translate complex investment concepts (ETFs, mutual funds, equities, discretionary portfolio management, markets) into clear, customer-friendly messaging * Support product launches, feature rollouts, and customer communication strategies * Develop presentations, dashboards, and reports on market trends and product performance for senior * Bring customer insights into product roadmap discussion * You are comfortable working with digital platforms and understand online customer engagement and user experience - This position offers the opportunity to make a real impact, collaborate across teams, and contribute to a modern, customer-focused investment experience.
We are now looking for a dedicated Customer Success & Operations Manager to ensure our customers achieve exceptional outcomes and operational excellence. This is a role for a problem-solver — someone with the drive, structure, and customer focus to optimize processes, deliver world-class experiences, and turn customers into long-term partners. * Create a robust support system to provide comprehensive product assistance to customers, , and aimed at ensuring satisfaction, troubleshooting, and minimizing support requests. * Establish and manage a self-sustaining customer success system, actively catering to customer requirements, elevating overall customer satisfaction and loyalty, while also adeptly handling exceptional use cases. * Build and maintain strong customer relationships to enhance loyalty and retention. * Deliver product training and education to maximize customer value.
We are now looking for a dedicated Customer Success & Operations Manager to ensure our customers achieve exceptional outcomes and operational excellence. This is a role for a problem-solver — someone with the drive, structure, and customer focus to optimize processes, deliver world-class experiences, and turn customers into long-term partners. * Create a robust support system to provide comprehensive product assistance to customers, , and aimed at ensuring satisfaction, troubleshooting, and minimizing support requests. * Establish and manage a self-sustaining customer success system, actively catering to customer requirements, elevating overall customer satisfaction and loyalty, while also adeptly handling exceptional use cases. * Build and maintain strong customer relationships to enhance loyalty and retention. * Deliver product training and education to maximize customer value.
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You are passionate about home furnishing, interior design, trends, how people live at home and customer behavior - You inspire, lead and develop a team of interior design co-workers in creating relevant, functional, aesthetic, inspiring, sustainable, affordable and commercial range presentations that exceed visitors' expectations, strengthen the IKEA brand and convert more visitors into customers - You are a real team player and know how to collaborate with colleagues from different functions - You see challenges as opportunities and dare to make decisions in a fast changing retail environment - You are driven to improve ways of working, develop both business and people to achieve common goals - You have an interior design based education or similar work experience in leading creative processes - You always put customers in the center of everything you do
You are passionate about home furnishing, interior design, trends, how people live at home and customer behavior - You inspire, lead and develop a team of interior design co-workers in creating relevant, functional, aesthetic, inspiring, sustainable, affordable and commercial range presentations that exceed visitors' expectations, strengthen the IKEA brand and convert more visitors into customers - You are a real team player and know how to collaborate with colleagues from different functions - You see challenges as opportunities and dare to make decisions in a fast changing retail environment - You are driven to improve ways of working, develop both business and people to achieve common goals - You have an interior design based education or similar work experience in leading creative processes - You always put customers in the center of everything you do
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The company serves a broad B2B and industrial customer base, ranging from manufacturing environments to logistics operations, agricultural businesses and SMEs that rely on gas for heating or production processes. They are recognized for their strong technical expertise, safety culture and long-term customer partnerships. * Hunting & Farming: Grow the industrial segment through warm and cold prospecting + manage an existing customer base. * Customer relationship management with a wide range of stakeholders: technicians, operational managers, C-level, business owners. * On-site customer visits, advising on installations (tanks, piping, vaporizers, skids) in compliance with safety standards. * Monitoring market trends and providing insights to sales and marketing teams.
The company serves a broad B2B and industrial customer base, ranging from manufacturing environments to logistics operations, agricultural businesses and SMEs that rely on gas for heating or production processes. They are recognized for their strong technical expertise, safety culture and long-term customer partnerships. * Hunting & Farming: Grow the industrial segment through warm and cold prospecting + manage an existing customer base. * Customer relationship management with a wide range of stakeholders: technicians, operational managers, C-level, business owners. * On-site customer visits, advising on installations (tanks, piping, vaporizers, skids) in compliance with safety standards. * Monitoring market trends and providing insights to sales and marketing teams.
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Jij voelt het al kriebelen en barst van de creatieve ideeën om onze unieke nieuwbouw- en vastgoedprojecten strategisch in de markt te zetten en een succesvolle customer journey uit te bouwen. SEO, GEO, SEA, AB Testing, customer journey, marketing funnel, ROI, conversion rates,… het zijn termen waar je dagelijks mee goochelt. Je volgt de trends en nieuwe ontwikkelingen binnen de vastgoedwereld op de voet en past deze toe in je strategie;
Jij voelt het al kriebelen en barst van de creatieve ideeën om onze unieke nieuwbouw- en vastgoedprojecten strategisch in de markt te zetten en een succesvolle customer journey uit te bouwen. SEO, GEO, SEA, AB Testing, customer journey, marketing funnel, ROI, conversion rates,… het zijn termen waar je dagelijks mee goochelt. Je volgt de trends en nieuwe ontwikkelingen binnen de vastgoedwereld op de voet en past deze toe in je strategie;
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