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34 results for Customer Support jobs in Zaventem within a 30 km radius
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Digital Customer Journey Expert
Digital Customer Journey Expert
Colruyt NV (Colruyt Group)
EDINGENSESTEENWEG 1500 HALLE
Partially remote
Als Digital Customer Journey Expert bouw je mee aan slimme en gepersonaliseerde klantinteracties binnen Colruyt Group. Je neemt als journey expert een centrale rol op in het ontwerpen en verbeteren van customer journeys — van eerste idee tot succesvolle uitvoering. Vanuit het Customer Activation Service Center (CASC) werk je op het snijvlak van marketing, data en technologie. Je hebt minimum 5 jaar ervaring met datagedreven marketing en customer journey design. Ervaring met Customer Data Platforms of omnichannel campagnes (in retail) is een plus. Je krijgt de kans om jezelf te ontpoppen binnen het nieuwe Customer Activation Service Center (CASC).
Als Digital Customer Journey Expert bouw je mee aan slimme en gepersonaliseerde klantinteracties binnen Colruyt Group. Je neemt als journey expert een centrale rol op in het ontwerpen en verbeteren van customer journeys — van eerste idee tot succesvolle uitvoering. Vanuit het Customer Activation Service Center (CASC) werk je op het snijvlak van marketing, data en technologie. Je hebt minimum 5 jaar ervaring met datagedreven marketing en customer journey design. Ervaring met Customer Data Platforms of omnichannel campagnes (in retail) is een plus. Je krijgt de kans om jezelf te ontpoppen binnen het nieuwe Customer Activation Service Center (CASC).
Customer Success and Satisfaction * Develop and execute a customer success strategy to maximize client satisfaction and retention. * Identify cross-sell and up-sell opportunities in collaboration with the to support business growth. * Experience: Proven experience in customer success, data quality management, or operations roles in a startup or SME environment, preferably in B2B services or data management. * Experienced Customer Succes Manager or Data Analyst with a strong inclination for client follow-up in a data-driven environment.
Customer Success and Satisfaction * Develop and execute a customer success strategy to maximize client satisfaction and retention. * Identify cross-sell and up-sell opportunities in collaboration with the to support business growth. * Experience: Proven experience in customer success, data quality management, or operations roles in a startup or SME environment, preferably in B2B services or data management. * Experienced Customer Succes Manager or Data Analyst with a strong inclination for client follow-up in a data-driven environment.
No match yet? There are 32 more jobs that could match your search
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Support the customer journey by developing relevant concepts based on customer briefs essentially with Industrial customers. Based in Wieze, Belgium, the Chocolate Academy Chef for the German market, a native German speaker, will support the Academy in promoting the Callebaut brand in the German speaking markets, while contributing to its international reputation. The role focuses on delivering customer sessions, offering technical expertise, developing products, and providing training, with a special emphasis on strengthening the brand in Germany while contributing to global initiatives when needed. * Guarantee a perfect execution of the Inspirational and Co-Creation days towards all typology of customers * Inspire customer by showcasing our relevant product portfolio on inspiring creations * Present the concepts at customer site, partner's kitchen or one of our Academy
Support the customer journey by developing relevant concepts based on customer briefs essentially with Industrial customers. Based in Wieze, Belgium, the Chocolate Academy Chef for the German market, a native German speaker, will support the Academy in promoting the Callebaut brand in the German speaking markets, while contributing to its international reputation. The role focuses on delivering customer sessions, offering technical expertise, developing products, and providing training, with a special emphasis on strengthening the brand in Germany while contributing to global initiatives when needed. * Guarantee a perfect execution of the Inspirational and Co-Creation days towards all typology of customers * Inspire customer by showcasing our relevant product portfolio on inspiring creations * Present the concepts at customer site, partner's kitchen or one of our Academy
support indirect technical spending (Opex and Capex), and look for short-term opportunities through spot buy reduction. * Provide service to internal customers (engineering and maintenance organization, Lab, R&D, HSE, Facility mgmt.) * Support strategic sourcing initiatives to deliver long-range programs for MRO (Maintenance, Repair, and Operating Supplies) and related capital services. * Support a complete follow-up of the entire procure-to-pay process ( p2p) (PO creation- Goods delivery- goods receipts – invoice payment).
support indirect technical spending (Opex and Capex), and look for short-term opportunities through spot buy reduction. * Provide service to internal customers (engineering and maintenance organization, Lab, R&D, HSE, Facility mgmt.) * Support strategic sourcing initiatives to deliver long-range programs for MRO (Maintenance, Repair, and Operating Supplies) and related capital services. * Support a complete follow-up of the entire procure-to-pay process ( p2p) (PO creation- Goods delivery- goods receipts – invoice payment).
As a SOAR Solutions Architect, be responsible for the end to end delivery of SOAR projects to NVISO's customers. You have very strong communication skills and you are able to build close relationships with internal and external customers. * Provide technical training to colleagues and customers when required; * Perfect (verbal and written) communication skills, which you demonstrate by discussing business requirements from customers as well as deep technical implementations with engineering peers; * An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
As a SOAR Solutions Architect, be responsible for the end to end delivery of SOAR projects to NVISO's customers. You have very strong communication skills and you are able to build close relationships with internal and external customers. * Provide technical training to colleagues and customers when required; * Perfect (verbal and written) communication skills, which you demonstrate by discussing business requirements from customers as well as deep technical implementations with engineering peers; * An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
As a Threat Hunter located in Belgium, you will assist our smaller and larger customers by performing Threat Hunts and improve their detection capabilities. * Collaborating with other teams to provide input/support for security improvements. You value quality and client satisfaction above all, and appreciate the value of making customer lives easier. * An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
As a Threat Hunter located in Belgium, you will assist our smaller and larger customers by performing Threat Hunts and improve their detection capabilities. * Collaborating with other teams to provide input/support for security improvements. You value quality and client satisfaction above all, and appreciate the value of making customer lives easier. * An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
Provide administrative support, including managing invoicing and contracts.
Provide administrative support, including managing invoicing and contracts.
As a Cyber Strategy & Architecture consultant, you will assist our smaller and larger customers with the overall reinforcement of their security posture. * Defining a Security Strategy, supported by a corporate threat assessment in collaboration with key stakeholders in the organization - You may be supported by other NVISO experts, or work in full integration with the client organization * An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
As a Cyber Strategy & Architecture consultant, you will assist our smaller and larger customers with the overall reinforcement of their security posture. * Defining a Security Strategy, supported by a corporate threat assessment in collaboration with key stakeholders in the organization - You may be supported by other NVISO experts, or work in full integration with the client organization * An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
Commercial Contract Negotiations: You play a key role in supporting our sales team by negotiating and closing contracts with customers, ensuring fair terms while protecting Sitemark's interests. * Corporate & Strategic Legal Support: You provide legal guidance on corporate law matters, including governance, board-related topics, equity plans, and company structuring. * International Legal Support: You help adapt contracts and legal frameworks for different markets, ensuring compliance with international regulations and supporting global business operations.
Commercial Contract Negotiations: You play a key role in supporting our sales team by negotiating and closing contracts with customers, ensuring fair terms while protecting Sitemark's interests. * Corporate & Strategic Legal Support: You provide legal guidance on corporate law matters, including governance, board-related topics, equity plans, and company structuring. * International Legal Support: You help adapt contracts and legal frameworks for different markets, ensuring compliance with international regulations and supporting global business operations.
You will act as a trusted to our customers while securing the technical win for NVISO * Translate complex customer requirements into compelling solutions; * Understand customer technology stacks and how our services can integrate with their Ecosystem; * Display initiative, self-motivation and deliver high quality results along with meeting all expectations for both internal and external customers. * Commitment to providing an exceptional customer experience. * An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
You will act as a trusted to our customers while securing the technical win for NVISO * Translate complex customer requirements into compelling solutions; * Understand customer technology stacks and how our services can integrate with their Ecosystem; * Display initiative, self-motivation and deliver high quality results along with meeting all expectations for both internal and external customers. * Commitment to providing an exceptional customer experience. * An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
As an expert you play an advisory role, you also take ownership of the design and implementation of a variety of solutions for customers across - You have strong communication and interpersonal skills, which enable you not only to understand requirements, but also to put these requirements into a development plan, explain it to customers and guarantee proper execution. specific customer requirements; solutions and working with customers energizes you and you look forward to * An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
As an expert you play an advisory role, you also take ownership of the design and implementation of a variety of solutions for customers across - You have strong communication and interpersonal skills, which enable you not only to understand requirements, but also to put these requirements into a development plan, explain it to customers and guarantee proper execution. specific customer requirements; solutions and working with customers energizes you and you look forward to * An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
Additionally, the Key Account Manager collaborates with other departments, such as marketing and customer success, to ensure client satisfaction and retention. * Work closely with marketing, product development, and customer service teams; * Provide feedback to improve product offerings and customer satisfaction. * An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
Additionally, the Key Account Manager collaborates with other departments, such as marketing and customer success, to ensure client satisfaction and retention. * Work closely with marketing, product development, and customer service teams; * Provide feedback to improve product offerings and customer satisfaction. * An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
Create meaningful talent and retention plans with assigned teams/departments to assist in the business delivering on both local and strategic goals * Support the rollout of OKR's and personal objectives setting - At DataCamp, we seek individuals who embody our core values of data-driven decision-making, action, transparency, ownership, and customer focus. * Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth.
Create meaningful talent and retention plans with assigned teams/departments to assist in the business delivering on both local and strategic goals * Support the rollout of OKR's and personal objectives setting - At DataCamp, we seek individuals who embody our core values of data-driven decision-making, action, transparency, ownership, and customer focus. * Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth.
You will also collaborate closely with other colleagues and from our customers to understand their business and technical requirements, and develop tailored cloud security solutions for them. * An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
You will also collaborate closely with other colleagues and from our customers to understand their business and technical requirements, and develop tailored cloud security solutions for them. * An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
You'll collaborate closely with our , and work with our in-house Marketing Specialist who focuses on execution, while closely collaborating Sales, Customer Success and Product. * Identify and scope key initiatives that support sales, product, and brand objectives * A collaborative atmosphere where people support each other and want to grow
You'll collaborate closely with our , and work with our in-house Marketing Specialist who focuses on execution, while closely collaborating Sales, Customer Success and Product. * Identify and scope key initiatives that support sales, product, and brand objectives * A collaborative atmosphere where people support each other and want to grow
You will also collaborate closely with other colleagues and from our customers to understand their business and technical requirements, and develop tailored cloud security solutions for them. * An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
You will also collaborate closely with other colleagues and from our customers to understand their business and technical requirements, and develop tailored cloud security solutions for them. * An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
Holding steering committees at the customer with relevant stakeholders to guide & adapt the security program, where needed. * An entrepreneurial and agile working environment, where you will be challenged, stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
Holding steering committees at the customer with relevant stakeholders to guide & adapt the security program, where needed. * An entrepreneurial and agile working environment, where you will be challenged, stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
The innovation mission of NVISO is to leverage technology as a pivotal enabler for pioneering cyber security services that have a positive impact on our customers, brand exposure and bottom-line. * Perform technical exploratory innovation activities (develop a technology prototype with the team, running a Proof-of-Concept in collaboration with our (internal) customers, etc.). * An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!;
The innovation mission of NVISO is to leverage technology as a pivotal enabler for pioneering cyber security services that have a positive impact on our customers, brand exposure and bottom-line. * Perform technical exploratory innovation activities (develop a technology prototype with the team, running a Proof-of-Concept in collaboration with our (internal) customers, etc.). * An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!;
We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. * Support manufacturing and follow up designs when changes are required due to component * Emotional & Mental Wellness support
We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. * Support manufacturing and follow up designs when changes are required due to component * Emotional & Mental Wellness support
Als Digital Customer Journey Analyst bouw je mee aan slimme, gepersonaliseerde klantinteracties binnen Colruyt Group. Je werkt in het Customer Activation Service Center, analyseert noden, vertaalt deze naar vereisten en optimaliseert campagnes op basis van data. Vanuit het Customer Activation Service Center werk je op het snijvlak van marketing, data en technologie. * Je werkt customer journeys uit tot op functioneel niveau en vertaalt deze naar een duidelijke productiebriefing voor onze development teams. Ervaring met Customer Data Platforms en datamodellen is een sterke troef. Je krijgt de kans om jezelf te ontpoppen binnen het nieuwe Customer Activation Service Center (CASC).
Als Digital Customer Journey Analyst bouw je mee aan slimme, gepersonaliseerde klantinteracties binnen Colruyt Group. Je werkt in het Customer Activation Service Center, analyseert noden, vertaalt deze naar vereisten en optimaliseert campagnes op basis van data. Vanuit het Customer Activation Service Center werk je op het snijvlak van marketing, data en technologie. * Je werkt customer journeys uit tot op functioneel niveau en vertaalt deze naar een duidelijke productiebriefing voor onze development teams. Ervaring met Customer Data Platforms en datamodellen is een sterke troef. Je krijgt de kans om jezelf te ontpoppen binnen het nieuwe Customer Activation Service Center (CASC).
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. * Administrative management of sales files from A to Z: (document control, VAT control, creation of new customers, preparation of quotes, etc.).
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. * Administrative management of sales files from A to Z: (document control, VAT control, creation of new customers, preparation of quotes, etc.).
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Regular site visits – A green company car is included in your salary package to support your mobility to production sites.
Regular site visits – A green company car is included in your salary package to support your mobility to production sites.
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Ons Customer Service team ondersteunt je waar nodig.
Ons Customer Service team ondersteunt je waar nodig.
Nous sommes à la recherche d'un Technical Support Engineer passionné et déterminé pour jouer un rôle clé dans l'implémentation de nos projets et pour assurer un support client de haute qualité. Analyse et résolution : Vous vous plongerez dans des problèmes complexes, en cherchant des solutions efficaces et en documentant les cas pour améliorer notre support technique.
Nous sommes à la recherche d'un Technical Support Engineer passionné et déterminé pour jouer un rôle clé dans l'implémentation de nos projets et pour assurer un support client de haute qualité. Analyse et résolution : Vous vous plongerez dans des problèmes complexes, en cherchant des solutions efficaces et en documentant les cas pour améliorer notre support technique.
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You ensure the smooth functioning of the office while offering administrative, technical, and logistical support to colleagues across Belgium and France. * Providing general problem-solving support and practical assistance to ensure smooth operations.
You ensure the smooth functioning of the office while offering administrative, technical, and logistical support to colleagues across Belgium and France. * Providing general problem-solving support and practical assistance to ensure smooth operations.