Customer-Centric Focus: Captures supply chain requirements and defines standards to enhance the customer experience (measured by NPS), specifically focusing on 'making it happen,' 'getting reliable service,' and 'growing together' stages. * Global Orchestration & Governance: Establishes governance and acts as the central for planning, logistics, customer care, and operations to ensure consistent service delivery. The Global Supply Chain Business Partner – CX is a strategic leadership role within the Customer Supply & Development (CSD) organization, responsible for shaping and enabling the Global Supply Chain strategy & maturity development for the respective customer segment in support of business growth, customer expectations and commercial objectives. Reporting into the Global Customer Service Center of Excellence (CoE), this role serves as the primary global interface between Supply ...
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