Collaborate with cross-functional teams (e.g., Finance, Logistics, IT) to streamline data flows and improve processes that enhance customer satisfaction and service delivery. * Analyze customer data to monitor key metrics such as asset usage, stock levels, and transaction discrepancies, delivering actionable insights that optimize operations and enhance client relationships. * Work closely with customers and to resolve audit discrepancies, improve asset management practices, and address any transactional challenges. * Prepare and analyze KPI reports, offering insights on performance against targets and identifying areas for improvement to support customer growth. * Effectively prioritize and manage multiple tasks to ensure all customer needs are addressed, balancing day-to-day account management with time-sensitive demands.
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