The Service Coordinator is responsible for ensuring the proper execution of service agreements with our key customers. While not a customer-facing role, the Service Coordinator serves as the main escalation point for operational or contractual issues. * Take ownership of the operational delivery of assigned customer contracts (portfolio 150–500K€/year). * Coordinate the start-up and onboarding of new service contracts: handover from Sales/Project Management, operational kick-off, and system setup in ERP and CSM tools. * Cooperate closely with internal (Service Management Support, Technicians, Finance, SOC, Sales, etc.). * Experience: At least 1 year of experience in Project, Service, Contract, or Account Management. * Attitude: Integrity, respect, customer focus, willingness to learn, and helpfulness.
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