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Work from home options
Commute time
Application method
Job language
Skills
Categories
Sectors
Regions
Cities
Experience
Type of Contract
Type of Work
Locations
- Antwerp
- Brussels
- Ghent
- Mechelen
- Leuven
- Bruges
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- Herentals
- Zaventem
- Aalst
- Machelen, Vlaams Brabant
- Vilvoorde
- Anderlecht
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- Heverlee
- Ixelles
- Lebbeke
- Sint-Martens-Latem
- Enghien
- Antwerp Province
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426 results for Customer Journey jobs
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• Je ontwerpt en modelleert trajecten voor gebruikers en diensten (persona's, customer journeys, service blueprints...). • Je vormt de schakel tussen de gebruikerservaring en het concrete ontwerp van digitale interfaces, met name dankzij je vaardigheden op het gebied van wireframing, waarbij je elementen zoals user journeys of service blueprints vertaalt naar tastbare digitale oplossingen.
• Je ontwerpt en modelleert trajecten voor gebruikers en diensten (persona's, customer journeys, service blueprints...). • Je vormt de schakel tussen de gebruikerservaring en het concrete ontwerp van digitale interfaces, met name dankzij je vaardigheden op het gebied van wireframing, waarbij je elementen zoals user journeys of service blueprints vertaalt naar tastbare digitale oplossingen.
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Je begeleidt, stimuleert en coacht hen in alle facetten van de Customer Journey, de systemen en de (veranderings)processen.
Je begeleidt, stimuleert en coacht hen in alle facetten van de Customer Journey, de systemen en de (veranderings)processen.
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CRM-beheer en optimalisatie: je beheert het CRM-platform, bewaakt de datakwaliteit, optimaliseert segmentaties en zorgt voor een efficiënte opvolging van leads doorheen de volledige customer journey.
CRM-beheer en optimalisatie: je beheert het CRM-platform, bewaakt de datakwaliteit, optimaliseert segmentaties en zorgt voor een efficiënte opvolging van leads doorheen de volledige customer journey.
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In addition, you will lead digitalisation projects, streamline processes and strengthen cross-functional collaboration across all departments involved in the customer journey. Reinvent the customer experience. We are currently looking for a Customer Integrated Sales Office (CISO) Manager who is ready to play a key role in transforming our organisation and shaping the future of our customer experience. This is far more than a customer service management role. It is an opportunity to build the customer organisation of tomorrow. You will lead the Customer Integrated Sales Office across the Benelux and France, driving the transformation of a team that has traditionally focused on administration into a proactive, commercially minded and customer-centric organisation. * Deliver an outstanding customer experience. You will work closely with the Sales, Supply Chain, Production, Logistics, Finance ...
In addition, you will lead digitalisation projects, streamline processes and strengthen cross-functional collaboration across all departments involved in the customer journey. Reinvent the customer experience. We are currently looking for a Customer Integrated Sales Office (CISO) Manager who is ready to play a key role in transforming our organisation and shaping the future of our customer experience. This is far more than a customer service management role. It is an opportunity to build the customer organisation of tomorrow. You will lead the Customer Integrated Sales Office across the Benelux and France, driving the transformation of a team that has traditionally focused on administration into a proactive, commercially minded and customer-centric organisation. * Deliver an outstanding customer experience. You will work closely with the Sales, Supply Chain, Production, Logistics, Finance ...
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Sitting at the intersection of data analytics, insights, and customer journeys, this role builds analytical rigor, refines methodologies, elevates storytelling, and enables leaders to act on what customers are telling us. Act as the for CX intelligence, ensuring customer signals (NPS, journey data, customer behavioral insights, market insights, amongst others) are translated into business implications that drive experience-led value creation and stronger advocacy for the Barry Callebaut brand. * Provide an enterprise‑wide analytical lens by synthesizing trends, performance drivers, and customer segment–specific insights across key journey moments. * Conduct deep‑dive analyses across customer feedback, journey metrics, behavioral indicators, and operational data to uncover key drivers of satisfaction, friction, and loyalty.
Sitting at the intersection of data analytics, insights, and customer journeys, this role builds analytical rigor, refines methodologies, elevates storytelling, and enables leaders to act on what customers are telling us. Act as the for CX intelligence, ensuring customer signals (NPS, journey data, customer behavioral insights, market insights, amongst others) are translated into business implications that drive experience-led value creation and stronger advocacy for the Barry Callebaut brand. * Provide an enterprise‑wide analytical lens by synthesizing trends, performance drivers, and customer segment–specific insights across key journey moments. * Conduct deep‑dive analyses across customer feedback, journey metrics, behavioral indicators, and operational data to uncover key drivers of satisfaction, friction, and loyalty.
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Collaborer avec les équipes marketing, logistique et customer service afin d'assurer un parcours client fluide.
Collaborer avec les équipes marketing, logistique et customer service afin d'assurer un parcours client fluide.
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Jij voelt het al kriebelen en barst van de creatieve ideeën om onze unieke nieuwbouw- en vastgoedprojecten strategisch in de markt te zetten en een succesvolle customer journey uit te bouwen. SEO, GEO, SEA, AB Testing, customer journey, marketing funnel, ROI, conversion rates,… het zijn termen waar je dagelijks mee goochelt.
Jij voelt het al kriebelen en barst van de creatieve ideeën om onze unieke nieuwbouw- en vastgoedprojecten strategisch in de markt te zetten en een succesvolle customer journey uit te bouwen. SEO, GEO, SEA, AB Testing, customer journey, marketing funnel, ROI, conversion rates,… het zijn termen waar je dagelijks mee goochelt.
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Content en customer journeys mee vormgeven * Begrippen zoals buyer persona, funnel en customer journey zijn jou niet vreemd
Content en customer journeys mee vormgeven * Begrippen zoals buyer persona, funnel en customer journey zijn jou niet vreemd
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Customer journey opmaken: Je brengt de customer journey in kaart, identificeert verbeterpunten en draagt bij aan de verdere positionering van TVW binnen de internationale ADR-vrachtwagenmarkt.
Customer journey opmaken: Je brengt de customer journey in kaart, identificeert verbeterpunten en draagt bij aan de verdere positionering van TVW binnen de internationale ADR-vrachtwagenmarkt.
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Als CRM Marketeer ben je verantwoordelijk voor het ontwikkelen, bouwen en optimaliseren van gepersonaliseerde customer journeys en campagnes over de volledige klantreis. * Het ontwerpen, bouwen en orkestreren van geautomatiseerde, cross-channel customer journeys (e-mail, app, web en paid media) over de volledige lifecycle; * Ervaring met het ontwikkelen van customer journeys en het werken met CRM- en marketing automationtools; * Het actief sturen op en verbeteren van KPI's zoals conversie, engagement en Customer Lifetime Value (CLV), met als doel het vergroten van de omvang en waarde van de customer base;
Als CRM Marketeer ben je verantwoordelijk voor het ontwikkelen, bouwen en optimaliseren van gepersonaliseerde customer journeys en campagnes over de volledige klantreis. * Het ontwerpen, bouwen en orkestreren van geautomatiseerde, cross-channel customer journeys (e-mail, app, web en paid media) over de volledige lifecycle; * Ervaring met het ontwikkelen van customer journeys en het werken met CRM- en marketing automationtools; * Het actief sturen op en verbeteren van KPI's zoals conversie, engagement en Customer Lifetime Value (CLV), met als doel het vergroten van de omvang en waarde van de customer base;
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Samenwerking met content- en CRM-specialisten om de customer journey te optimaliseren.
Samenwerking met content- en CRM-specialisten om de customer journey te optimaliseren.
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Je kan de customer journey voor de sociale mediakanalen uitwerken (tofu – mofu – bofu).
Je kan de customer journey voor de sociale mediakanalen uitwerken (tofu – mofu – bofu).
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Je optimaliseert mee de customer journey en denkt actief na over conversie, kanaalperformance en de gebruiksvriendelijkheid van onze webshop.
Je optimaliseert mee de customer journey en denkt actief na over conversie, kanaalperformance en de gebruiksvriendelijkheid van onze webshop.
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Continue optimalisatie, samen met het eCom-team, van de end-to-end customer journey (verkeer => conversie => fulfilment => after-sales). * Afstemming met de Digital Marketing Manager over de strategie voor klantacquisitie, -retentie en customer lifetime value.
Continue optimalisatie, samen met het eCom-team, van de end-to-end customer journey (verkeer => conversie => fulfilment => after-sales). * Afstemming met de Digital Marketing Manager over de strategie voor klantacquisitie, -retentie en customer lifetime value.
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Wij streven naar een kwalitatieve customer journey voor onze klanten, van boeking tot verblijf en aftersales.
Wij streven naar een kwalitatieve customer journey voor onze klanten, van boeking tot verblijf en aftersales.
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Je denkt mee over en bouwt aan relevante customer journeys die bijdragen aan klantbinding, conversie en digitale groei voor zowel BOSS paints als colora. * Je hebt een sterke kennis van marketing automation, customer journeys, segmentatie, triggers en A/B-testen.
Je denkt mee over en bouwt aan relevante customer journeys die bijdragen aan klantbinding, conversie en digitale groei voor zowel BOSS paints als colora. * Je hebt een sterke kennis van marketing automation, customer journeys, segmentatie, triggers en A/B-testen.
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Je optimaliseert mee de customer journey en denkt actief na over conversie, kanaalperformance en de gebruiksvriendelijkheid van onze webshop.
Je optimaliseert mee de customer journey en denkt actief na over conversie, kanaalperformance en de gebruiksvriendelijkheid van onze webshop.
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Ervaring met het definiëren van persona's en customer journeys op basis van een briefing en data-inzichten - SQLI, een Europese speler en marktleider in customer experience en digitale transformatie, ondersteunt grote internationale merken bij het creëren van waarde via technologie en digitale innovatie.
Ervaring met het definiëren van persona's en customer journeys op basis van een briefing en data-inzichten - SQLI, een Europese speler en marktleider in customer experience en digitale transformatie, ondersteunt grote internationale merken bij het creëren van waarde via technologie en digitale innovatie.
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Support the design and optimization of card payment products, processes, and customer journeys. * Customer-oriented mindset.
Support the design and optimization of card payment products, processes, and customer journeys. * Customer-oriented mindset.
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Help our customers on their journey towards a successful Digital Transformation. For 30 years, we have always been guiding our customers on the next tech wave. Join us to become actor in the digital transformation of our customers using ServiceNow * Customer oriented * You have the necessary soft-skills set to successfully engage with technical and business users at the customer.
Help our customers on their journey towards a successful Digital Transformation. For 30 years, we have always been guiding our customers on the next tech wave. Join us to become actor in the digital transformation of our customers using ServiceNow * Customer oriented * You have the necessary soft-skills set to successfully engage with technical and business users at the customer.
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Help our customers on their journey towards a successful Digital Transformation. For 30 years, we have always been guiding our customers on the next tech wave. Join us to become actor in the digital transformation of our customers and learn innovative SaaS platform such as ServiceNow * Customer oriented * The necessary soft-skills set to successfully engage with technical and business users at the customer.
Help our customers on their journey towards a successful Digital Transformation. For 30 years, we have always been guiding our customers on the next tech wave. Join us to become actor in the digital transformation of our customers and learn innovative SaaS platform such as ServiceNow * Customer oriented * The necessary soft-skills set to successfully engage with technical and business users at the customer.
No match yet? There are 405 more jobs that could match your search
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Our products delight our customers, improve their quality of life and help preserve natural resources. As a leading and historic player in mobility, Bosch is driving the technologies of tomorrow: E-mobility, autonomous vehicles, connected services and multiple aftermarket solutions to provide our customers with complete support. As a benchmark for quality and innovation, the Mobility Aftermarket Division wants to inspire all its customers. At the Customer and Logistics Service, we are in direct contact with important clients in France and Benelux. * You are a point of contact for customers, sales and internal departments regarding their orders and the follow-up of shipments. * You take care of the customer follow-up from A to Z * You prepare presentations for customer meetings - Apply now and embark on an exciting journey with Bosch in Brussels!
Our products delight our customers, improve their quality of life and help preserve natural resources. As a leading and historic player in mobility, Bosch is driving the technologies of tomorrow: E-mobility, autonomous vehicles, connected services and multiple aftermarket solutions to provide our customers with complete support. As a benchmark for quality and innovation, the Mobility Aftermarket Division wants to inspire all its customers. At the Customer and Logistics Service, we are in direct contact with important clients in France and Benelux. * You are a point of contact for customers, sales and internal departments regarding their orders and the follow-up of shipments. * You take care of the customer follow-up from A to Z * You prepare presentations for customer meetings - Apply now and embark on an exciting journey with Bosch in Brussels!
At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. * export documentation, and container management for customers . * managing customer and supplier contracts * ensuring timely delivery for key customers * Strong communication and interpersonal skills with international customers and suppliers * Assertive, responsible, and confident while maintaining a professional and customer-friendly approach
At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. * export documentation, and container management for customers . * managing customer and supplier contracts * ensuring timely delivery for key customers * Strong communication and interpersonal skills with international customers and suppliers * Assertive, responsible, and confident while maintaining a professional and customer-friendly approach
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sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. * Digital Channel Management: Keep our digital presence fresh and relevant by updating customer portals, managing website content, and adapting our social media presence for local audiences. * Event & Logistical Support: Contribute to the successful organization of customer events and marketing initiatives, including handling the internal ordering and logistics of point-of-sale materials. Embark on an exciting journey with Robert Bosch in Brussels!
sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. * Digital Channel Management: Keep our digital presence fresh and relevant by updating customer portals, managing website content, and adapting our social media presence for local audiences. * Event & Logistical Support: Contribute to the successful organization of customer events and marketing initiatives, including handling the internal ordering and logistics of point-of-sale materials. Embark on an exciting journey with Robert Bosch in Brussels!
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Manage a portfolio of customers to drive business growth, enhance satisfaction, and foster long-term relationships. * Serve as the primary customer liaison, ensuring their needs are met and contributing to revenue growth and customer retention. * Own the commercial relation to national/MNA customers with the largest growth opportunities in Benelux through all levels of the organization * Demonstrate project management with M/H buyer's journey as methodology to win more business
Manage a portfolio of customers to drive business growth, enhance satisfaction, and foster long-term relationships. * Serve as the primary customer liaison, ensuring their needs are met and contributing to revenue growth and customer retention. * Own the commercial relation to national/MNA customers with the largest growth opportunities in Benelux through all levels of the organization * Demonstrate project management with M/H buyer's journey as methodology to win more business
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- Machelen, Vlaams Brabant
- Vilvoorde
- Anderlecht
- Asse
- Diegem
- Heverlee
- Ixelles
- Lebbeke
- Sint-Martens-Latem
- Enghien
- Antwerp Province
- East-Flanders
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- Flemish Brabant
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- Liège Province
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