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Work from home options
Commute time
Application method
Job language
Skills
Categories
Sectors
Regions
Cities
Experience
Type of Contract
Type of Work
Locations
- Brussels
- Antwerp
- Ghent
- Mechelen
- Leuven
- Hasselt
- Zaventem
- Machelen, Vlaams Brabant
- Vilvoorde
- Halle
- Kontich
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513 results for Customer Journey jobs
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Digital Customer Journey Expert
Digital Customer Journey Expert
Colruyt NV (Colruyt Group)
EDINGENSESTEENWEG 1500 HALLE
Partially remote
Als Digital Customer Journey Expert bouw je mee aan slimme en gepersonaliseerde klantinteracties binnen Colruyt Group. Je neemt als journey expert een centrale rol op in het ontwerpen en verbeteren van customer journeys — van eerste idee tot succesvolle uitvoering. Je hebt minimum 5 jaar ervaring met datagedreven marketing en customer journey design. Vanuit het Customer Activation Service Center (CASC) werk je op het snijvlak van marketing, data en technologie. Je analyseert klantinzichten, merkcontext en andere data om kansen te identificeren en journey-ideeën scherp te stellen. * Je bouwt relevante journey-concepten die passen binnen het tactisch marketingplan. Ervaring met Customer Data Platforms of omnichannel campagnes (in retail) is een plus. Je krijgt de kans om jezelf te ontpoppen binnen het nieuwe Customer Activation Service Center (CASC).
Als Digital Customer Journey Expert bouw je mee aan slimme en gepersonaliseerde klantinteracties binnen Colruyt Group. Je neemt als journey expert een centrale rol op in het ontwerpen en verbeteren van customer journeys — van eerste idee tot succesvolle uitvoering. Je hebt minimum 5 jaar ervaring met datagedreven marketing en customer journey design. Vanuit het Customer Activation Service Center (CASC) werk je op het snijvlak van marketing, data en technologie. Je analyseert klantinzichten, merkcontext en andere data om kansen te identificeren en journey-ideeën scherp te stellen. * Je bouwt relevante journey-concepten die passen binnen het tactisch marketingplan. Ervaring met Customer Data Platforms of omnichannel campagnes (in retail) is een plus. Je krijgt de kans om jezelf te ontpoppen binnen het nieuwe Customer Activation Service Center (CASC).
Als Digital Customer Journey Analyst bouw je mee aan slimme, gepersonaliseerde klantinteracties binnen Colruyt Group. * Je werkt customer journeys uit tot op functioneel niveau en vertaalt deze naar een duidelijke productiebriefing voor onze development teams. Je werkt in het Customer Activation Service Center, analyseert noden, vertaalt deze naar vereisten en optimaliseert campagnes op basis van data. Vanuit het Customer Activation Service Center werk je op het snijvlak van marketing, data en technologie. Je ontwikkelt en beheert digitale journeys in Adobe Experience Platform (AEP) zodat marketeers en hun teams effectief kunnen communiceren met miljoenen klanten via het juiste kanaal, op het juiste moment en met de juiste boodschap. * Je bewaakt de kwaliteit van de journeys: je test mee tijdens de ontwikkeling, volgt de performantie op via dashboards en bent het ...
Als Digital Customer Journey Analyst bouw je mee aan slimme, gepersonaliseerde klantinteracties binnen Colruyt Group. * Je werkt customer journeys uit tot op functioneel niveau en vertaalt deze naar een duidelijke productiebriefing voor onze development teams. Je werkt in het Customer Activation Service Center, analyseert noden, vertaalt deze naar vereisten en optimaliseert campagnes op basis van data. Vanuit het Customer Activation Service Center werk je op het snijvlak van marketing, data en technologie. Je ontwikkelt en beheert digitale journeys in Adobe Experience Platform (AEP) zodat marketeers en hun teams effectief kunnen communiceren met miljoenen klanten via het juiste kanaal, op het juiste moment en met de juiste boodschap. * Je bewaakt de kwaliteit van de journeys: je test mee tijdens de ontwikkeling, volgt de performantie op via dashboards en bent het ...
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Vous maîtrisez en profondeur le service design et appliquez aisément des méthodologies telles que Design Thinking, Double Diamond, Service Blueprinting, Customer Journey Mapping, développement de personas et Value Proposition Design. Cartographier, analyser et améliorer des customer journeys de bout en bout fait partie de vos compétences naturelles. Le Groupe P&V recherche un Customer Experience & Insights Expert pour contribuer à façonner notre vision CX et garantir une expérience fluide, cohérente et positive sur tous nos canaux et marques.
Vous maîtrisez en profondeur le service design et appliquez aisément des méthodologies telles que Design Thinking, Double Diamond, Service Blueprinting, Customer Journey Mapping, développement de personas et Value Proposition Design. Cartographier, analyser et améliorer des customer journeys de bout en bout fait partie de vos compétences naturelles. Le Groupe P&V recherche un Customer Experience & Insights Expert pour contribuer à façonner notre vision CX et garantir une expérience fluide, cohérente et positive sur tous nos canaux et marques.
Support and monitor the B2B customer purchasing journey from order placement to delivery. * Strong interest in digital sales processes and online customer journeys. * Act as a contact point for order-related customer questions. * Collect customer feedback and contribute to operational improvements. * 0–2 years of experience in Sales Support, Commercial Administration, Customer Service or similar role.
Support and monitor the B2B customer purchasing journey from order placement to delivery. * Strong interest in digital sales processes and online customer journeys. * Act as a contact point for order-related customer questions. * Collect customer feedback and contribute to operational improvements. * 0–2 years of experience in Sales Support, Commercial Administration, Customer Service or similar role.
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Je analyseert interne data, met focus op ons VOC (Voice of the Customer) programma en de volledige omnichannel customer journey. Binnen het team 'Customer & Market Insights' in de Sales & Marketing afdeling, geef je richting aan onze klantstrategie en marktpositionering. * Je deelt best practices en inzichten met collega's uit 35 landen tijdens maandelijkse Global Research Meetings en de VOC (voice of the customer) community. * Affiniteit met automotive, mobiliteit en customer experience is een troef.
Je analyseert interne data, met focus op ons VOC (Voice of the Customer) programma en de volledige omnichannel customer journey. Binnen het team 'Customer & Market Insights' in de Sales & Marketing afdeling, geef je richting aan onze klantstrategie en marktpositionering. * Je deelt best practices en inzichten met collega's uit 35 landen tijdens maandelijkse Global Research Meetings en de VOC (voice of the customer) community. * Affiniteit met automotive, mobiliteit en customer experience is een troef.
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Je beheert en optimaliseert HubSpot-flows, mailings en customer journeys en werkt automation roadmaps uit.
Je beheert en optimaliseert HubSpot-flows, mailings en customer journeys en werkt automation roadmaps uit.
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De customer journey concreet activeren via CRM.
De customer journey concreet activeren via CRM.
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Verantwoordelijkheid dragen voor het beheren van de service customer journey. Als Customer Experience Officer ben je het centraal aanspreekpunt voor jouw klanten en bouw je sterke relaties op en zorg je ervoor dat hun behoeften en verwachtingen worden begrepen en overtroffen.
Verantwoordelijkheid dragen voor het beheren van de service customer journey. Als Customer Experience Officer ben je het centraal aanspreekpunt voor jouw klanten en bouw je sterke relaties op en zorg je ervoor dat hun behoeften en verwachtingen worden begrepen en overtroffen.
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CX‑inzichten, customer journeys en feedback omzetten naar haalbare en waardevolle procesaanpassingen.
CX‑inzichten, customer journeys en feedback omzetten naar haalbare en waardevolle procesaanpassingen.
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Je zorgt ervoor dat het marketingtechnologielandschap efficiënt werkt, campagnes slimmer worden en customer journeys persoonlijker.
Je zorgt ervoor dat het marketingtechnologielandschap efficiënt werkt, campagnes slimmer worden en customer journeys persoonlijker.
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Ensure a consistent and intuitive customer journey across digital touchpoints - Our sector specialists understand our customers' needs like no other and guide them throughout the entire life cycle of their installations: from design and installation, through operation and maintenance, to decommissioning. In this way, we help our customers develop their activities safely, efficiently and future-oriented manner. With over 60,000 satisfied customers, we prove that our combination of expertise, advice and technology truly makes a difference. The IT Product Owner Commercial (M/F/X) is accountable for shaping, prioritising and delivering digital solutions that support commercial growth and customer experience. The role acts as a key bridge between Sales, Marketing, Customer Service and IT, ensuring that commercial needs are translated into end-to-end solutions.
Ensure a consistent and intuitive customer journey across digital touchpoints - Our sector specialists understand our customers' needs like no other and guide them throughout the entire life cycle of their installations: from design and installation, through operation and maintenance, to decommissioning. In this way, we help our customers develop their activities safely, efficiently and future-oriented manner. With over 60,000 satisfied customers, we prove that our combination of expertise, advice and technology truly makes a difference. The IT Product Owner Commercial (M/F/X) is accountable for shaping, prioritising and delivering digital solutions that support commercial growth and customer experience. The role acts as a key bridge between Sales, Marketing, Customer Service and IT, ensuring that commercial needs are translated into end-to-end solutions.
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Support the customer journey by developing relevant concepts based on customer briefs essentially with Industrial customers. At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. The role focuses on delivering customer sessions, offering technical expertise, developing products, and providing training, with a special emphasis on strengthening the brand in Germany while contributing to global initiatives when needed. * Guarantee a perfect execution of the Inspirational and Co-Creation days towards all typology of customers * Inspire customer by showcasing our relevant product portfolio on inspiring creations * Present the concepts at customer site, partner's kitchen or one of our Academy * Deep knowledge of pastry and confectionery techniques in for all typology of customers food manufacturing, chains, key accounts, instore bakery & global ...
Support the customer journey by developing relevant concepts based on customer briefs essentially with Industrial customers. At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. The role focuses on delivering customer sessions, offering technical expertise, developing products, and providing training, with a special emphasis on strengthening the brand in Germany while contributing to global initiatives when needed. * Guarantee a perfect execution of the Inspirational and Co-Creation days towards all typology of customers * Inspire customer by showcasing our relevant product portfolio on inspiring creations * Present the concepts at customer site, partner's kitchen or one of our Academy * Deep knowledge of pastry and confectionery techniques in for all typology of customers food manufacturing, chains, key accounts, instore bakery & global ...
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In deze rol zet je je volledig in om de klantervaring te verbeteren en te versterken door de volledige customer journey onder de loep te nemen. * Je identificeert en optimaliseert belangrijke momenten in de customer journey om de ervaring persoonlijker, eenvoudiger en waardevoller te maken. Voor een toonaangevende telecomspeler in Hasselt zijn we op zoek naar een Customer Experience Marketeer.
In deze rol zet je je volledig in om de klantervaring te verbeteren en te versterken door de volledige customer journey onder de loep te nemen. * Je identificeert en optimaliseert belangrijke momenten in de customer journey om de ervaring persoonlijker, eenvoudiger en waardevoller te maken. Voor een toonaangevende telecomspeler in Hasselt zijn we op zoek naar een Customer Experience Marketeer.
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Deliver standout service ensure every customer receives a seamless journey from eye test to pick-up, using NPS and feedback to drive continuous improvement. * Optical knowledge deep understanding of optical retail, KPIs, compliance, and the customer journey.
Deliver standout service ensure every customer receives a seamless journey from eye test to pick-up, using NPS and feedback to drive continuous improvement. * Optical knowledge deep understanding of optical retail, KPIs, compliance, and the customer journey.
Je kan de customer journey voor de sociale mediakanalen uitwerken (tofu – mofu – bofu).
Je kan de customer journey voor de sociale mediakanalen uitwerken (tofu – mofu – bofu).
Align closely with Marketing, Product, and Customer Success to ensure a smooth customer journey.
Align closely with Marketing, Product, and Customer Success to ensure a smooth customer journey.
Het dondert niet in Keulen bij fancy marketingtermen als buyer persona en customer journey mapping
Het dondert niet in Keulen bij fancy marketingtermen als buyer persona en customer journey mapping
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Help our customers on their journey towards a successful Digital Transformation. For 30 years, we have always been guiding our customers on the next tech wave. Join us to become actor in the digital transformation of our customers using ServiceNow * Customer oriented * You have the necessary soft-skills set to successfully engage with technical and business users at the customer.
Help our customers on their journey towards a successful Digital Transformation. For 30 years, we have always been guiding our customers on the next tech wave. Join us to become actor in the digital transformation of our customers using ServiceNow * Customer oriented * You have the necessary soft-skills set to successfully engage with technical and business users at the customer.
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Help our customers on their journey towards a successful Digital Transformation. For 30 years, we have always been guiding our customers on the next tech wave. Join us to become actor in the digital transformation of our customers and learn innovative SaaS platform such as ServiceNow * Customer oriented * The necessary soft-skills set to successfully engage with technical and business users at the customer.
Help our customers on their journey towards a successful Digital Transformation. For 30 years, we have always been guiding our customers on the next tech wave. Join us to become actor in the digital transformation of our customers and learn innovative SaaS platform such as ServiceNow * Customer oriented * The necessary soft-skills set to successfully engage with technical and business users at the customer.
No match yet? There are 494 more jobs that could match your search
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Collaborate with the Customer Loyalty Team to improve IT service delivery and customer satisfaction - This internship offers a unique opportunity to gain hands-on experience in IT operations, project management, and customer loyalty initiatives within a leading global technology company. Apply now and embark on an exciting journey with Bosch in Brussels!
Collaborate with the Customer Loyalty Team to improve IT service delivery and customer satisfaction - This internship offers a unique opportunity to gain hands-on experience in IT operations, project management, and customer loyalty initiatives within a leading global technology company. Apply now and embark on an exciting journey with Bosch in Brussels!
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We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system. •Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction - You are customer-focused – someone who prioritizes customer success in their work. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, ...
We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system. •Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction - You are customer-focused – someone who prioritizes customer success in their work. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, ...
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We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system. You are customer-focused – someone who prioritizes customer success in their work. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system. You are customer-focused – someone who prioritizes customer success in their work. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
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We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system. You are customer-focused – someone who prioritizes customer success in their work. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system. You are customer-focused – someone who prioritizes customer success in their work. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
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We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system. •Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction - You are customer-focused – someone who prioritizes customer success in their work. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, ...
We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system. •Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction - You are customer-focused – someone who prioritizes customer success in their work. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, ...
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At Pfizer we are creating an organization and promoting a culture that respects each individual's unique character and life experiences and reflects the diversity of our society, customers and markets. Your journey with Pfizer starts here!
At Pfizer we are creating an organization and promoting a culture that respects each individual's unique character and life experiences and reflects the diversity of our society, customers and markets. Your journey with Pfizer starts here!