You will be in touch with the stakeholders of the Unit to gather the business needs and opportunities for AI implementation, listing, analyzing and structuring the needs and initiatives considering their impact, feasibility, complexity and cost to propose efficient prioritization. You will have a clear focus on Business impact considering AI having to impact positively on productivity, cost, CX, ROI. * Drive measurable outcomes, such as Automation rate increase, Reduction in Average Handling Time (AHT), Cost per case reduction, Customer satisfaction improvement
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