Internal coordination: Facilitate seamless communication between the Service Desk, Service Coordinators, Support Analysts, and Product Owners to ensure a unified customer experience. MissionThe Service Manager at Banqup Group is the strategic owner of service governance and client/partner relationships once they are fully operational on our platform. You ensure high-quality service delivery for Corporate and VIP segments by l eading service reviews, managing complex escalations, and driving product improvements based on structural ticket analysis. You bridge the gap between initial implementation and long-term excellence, ensuring our services consistently meet and exceed client expectations. * Service governance & performance: Lead monthly or quarterly Service Management Meetings with Corporate clients and Partners to review SLA performance, service quality, and recurring issues.
more