The focus is on Microsoft Entra, Active Directory, Windows enrollment, basic Intune administration, and remote user support. You will follow established procedures, help build our knowledge base, and contribute to small IT projects. * Troubleshoot and diagnose hardware, software, and network issues for end users; * Manage and support Microsoft Entra, M365, and Active Directory (user lifecycle, group policies, permissions); * Follow IT service desk processes and best practices; * Work closely with and business users;
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