The Manager, CX Analytics Lead (insights & frameworks) leads the analytical engine of our global CX measurement system. * Build scalable analytical models and “insight systems” that standardize how customer signals, specific to Customer Expereince, are interpreted across the organization. * Ensure methodological rigor, consistency, and data governance by working closely with CX Digital & Information teams on metric definitions, master data alignment, and tool adoption (Qualtrics, SFDC). * Foster a global community of CX insight champions, supporting system adoption, knowledge sharing, and replication of proven practices. At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry.
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