Leading the MLE CRC team being responsible for the customer inquiries/complaints from the markets of France, Belgium and Netherlands, including goodwill sign off, reporting and coordination of tasks between internal departments, and customers. * Ensure that the MLE CRC handles complaints and inquiries on time, correctly and in line with our blueprint values for the Dutch, Belgium and French market. * Lead, coordinate and follow up customer inquiries/complaints in close cooperation with relevant parties in the respective markets * Improve involvement of MAF, MMB, MMNL dealers in case of customer complaint handling by identifying processes and system requirements
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