A modern HR vision (14 weeks of parental leave for each parent) As a Technical Support Advisor, you are the point of contact for BEA's business customers throughout Europe, with a particular history in the German-speaking area. * Support our customers in the installation, wiring and configuration of BEA sensors. * Provide ongoing internal support in conjunction with other members of the technical team. * Participate in the creation, optimization and coordination of technical documentation (e.g. wiring diagrams, instructions) for customers in the field. * Collect and transmit relevant field feedback to the sales, product and R&D teams, in a logic of continuous improvement. * Write reports and feed the internal knowledge base, to promote the sharing of expertise within the company (sales, marketing, product). * Define and monitor key performance indicators (KPIs) related to the quality of ...
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