As a Technical Support Advisor, you are the point of contact for BEA's business customers throughout Europe, with a particular history in the German-speaking area. * Define and monitor key performance indicators (KPIs) related to the quality of service and products, using a ticketing system, to measure customer satisfaction and identify areas for improvement. * Participate in product tests (BEA sensors and competitors) in collaboration with Product Management and R&D teams. You will work under the responsibility of , of PES Segment, who has been with BEA for 20 years, and is recognised for his human, empowering and structured management style. * Method, rigor and stress management * A technical business case
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