As a Technical Support Advisor, you are the point of contact for BEA's business customers throughout Europe, with a particular history in the German-speaking area. * Define and monitor key performance indicators (KPIs) related to the quality of service and products, using a ticketing system, to measure customer satisfaction and identify areas for improvement. * Participate in product tests (BEA sensors and competitors) in collaboration with Product Management and R&D teams. You will work under the responsibility of Olivier, Head of PES Segment, who has been with BEA for 20 years, and is recognised for his human, empowering and structured management style. * Method, rigor and stress management * A technical business case
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