Information Gathering: conduct interviews, organize meetings, and workshops to collect all necessary information ; * Documentation : maintain business models, functional designs, and system documentation ; * Process Modelling: Use modelling techniques to map and optimize Aftersales processes ; * You hold a Bachelor or Master Degree in Business Administration, Information Technology, Computer Science, or a related field ; * You already have a minimum of 5 years' professional experience as a Business Analyst, consultant, or in a similar role, ideally in the services sector ; * You have strong knowledge of process modelling techniques (BPM, UML, etc.) ;
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