Our ambition is to move beyond being seen as a commodity‑driven business and become the trusted advisor to our customers' brands, by elevating Customer Experience into a strategic differentiator, deepening partnerships, and enabling the creation of unique, sustainable chocolate experiences that delight consumers and create lasting value. The Manager, CX Analytics Lead (insights & frameworks) leads the analytical engine of our global CX measurement system. Act as the for CX intelligence, ensuring customer signals (NPS, journey data, customer behavioral insights, market insights, amongst others) are translated into business implications that drive experience-led value creation and stronger advocacy for the Barry Callebaut brand. * Lead deep dive analyses on NPS, journey metrics, and verbatims, correlating them with performance results and key drivers.
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