MissionThe Service Manager at Banqup Group is the strategic owner of service governance and client/partner relationships once they are fully operational on our platform. You ensure high-quality service delivery for Corporate and VIP segments by l eading service reviews, managing complex escalations, and driving product improvements based on structural ticket analysis. You bridge the gap between initial implementation and long-term excellence, ensuring our services consistently meet and exceed client expectations. * Service governance & performance: Lead monthly or quarterly Service Management Meetings with Corporate clients and to review SLA performance, service quality, and recurring issues. * Escalation ownership: Act as the primary service escalation owner for live accounts, coordinating resolution paths with Service & Operations and internal stakeholders after the initial project phase.
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