As a Service Desk Agent, you'll join a vibrant, multicultural team, delivering exceptional first-line IT support and making a real impact every day. * Consistently meet attendance, quality, and customer service benchmarks through efficient and proactive support. * Provide support for specialized corporate applications, handling installations, troubleshooting, and optimization. * Assess the complexity and urgency of each issue, ensuring the right level of support and timely escalation when needed. * Excellent analytical, technical, problem-solving, and organizational abilities. * Skilled at explaining technical issues to non-technical users.
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