Originally known as the inventor of the pacemaker, the company now develops advanced solutions for the hospital sector across a wide range of fields, including neurostimulation, diabetes care, and surgery. It employs more than 100,000 people and operates in over 90 countries. Based in Heerlen (Netherlands), about 30 km from the Belgian border, the European Service Center plays a key role in managing Customer Care operations for several Business Units, notably the Spine division (tools and components for spinal surgery) and the Aortic division (aorta). It acts as the link between production sites (Asia, South America, United States, etc.) and local customers. The CCOO activity is currently undergoing a major transformation, shifting from a transactional model to an organization focused on operational excellence, continuous improvement, and digitalization.
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