This role translates customer signals: quantitative, qualitative, and financial; into actionable insights, frameworks, and narratives that help the organization improve experiences and unlock sustainable value creation. * Create journey-specific insight packs combining quantitative and qualitative signals into clear, actionable narratives. The Manager, CX Analytics Lead (insights & frameworks) leads the analytical engine of our global CX measurement system. Sitting at the intersection of data analytics, insights, and customer journeys, this role builds analytical rigor, refines methodologies, elevates storytelling, and enables leaders to act on what customers are telling us. Act as the for CX intelligence, ensuring customer signals (NPS, journey data, customer behavioral insights, market insights, amongst others) are translated into business implications that ...
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