As a Customer Success Manager - Partners & SMEs, you act as the key link between partners (accountants, resellers...), their end customers, and the Banqup ecosystem. You understand both the business challenges of partners and accountants and the technical and process-oriented aspects of digital document flows, invoicing, and financial administration. You work closely with Sales, Business Development, Product, and Implementation teams and play a key role in strengthening customer satisfaction, partner engagement, and sustainable growth. * Build long-term relationships with by understanding their business needs and aligning solutions accordingly. * Support partners in defining and executing activation initiatives (mailings, newsletters, webinars, demos) in close collaboration with Sales & Business Development. * Experience or interest in working at the intersection of business processes and technology.
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