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                          Emplacements

                          3 résultats pour Expérience client

                          Redion

                          AI Engineer (Operations & AI Transformation)

                          Redion
                          1000 Bruxelles
                          Télétravail possible
                          Our objective: industrialize AI at scale to improve: Operational efficiency, customer experience, decision-making, and automation and productivity. * 3+ years of hands-on experience in AI / ML engineering. * Python skills and experience with ML frameworks. * Experience with NLP, LLMs (RAG, prompt engineering), APIs, and cloud deployment (Azure preferred).
                          Our objective: industrialize AI at scale to improve: Operational efficiency, customer experience, decision-making, and automation and productivity. * 3+ years of hands-on experience in AI / ML engineering. * Python skills and experience with ML frameworks. * Experience with NLP, LLMs (RAG, prompt engineering), APIs, and cloud deployment (Azure preferred).
                          plus
                          Redion

                          Senior Workforce Manager

                          Redion
                          Brussel
                          You ensure the right balance between operational performance, customer experience and efficient resource allocation. Training and experience o Minimum 5 years of experience in Workforce Management - o Proven experience in forecasting, workforce planning, scheduling and capacity management - o Experience in a call center, assistance or customer operations environment is strongly preferred - o Experience in leading and developing teams - o Experience in a multi-site and/or international environment is an advantage
                          You ensure the right balance between operational performance, customer experience and efficient resource allocation. Training and experience o Minimum 5 years of experience in Workforce Management - o Proven experience in forecasting, workforce planning, scheduling and capacity management - o Experience in a call center, assistance or customer operations environment is strongly preferred - o Experience in leading and developing teams - o Experience in a multi-site and/or international environment is an advantage
                          plus
                          Redion

                          Learning & Coaching Specialist

                          Redion
                          Bruxelles
                          En tant qu'acteur international, nous combinons technologie, intelligence artificielle et expertise humaine afin d'améliorer chaque jour l'expérience de nos clients. * Formation complétée ou expérience professionnelle équivalente * Minimum 1 an d'expérience pertinente souhaitée (y compris en période de pic d'activité) * Orientation client et sens du service
                          En tant qu'acteur international, nous combinons technologie, intelligence artificielle et expertise humaine afin d'améliorer chaque jour l'expérience de nos clients. * Formation complétée ou expérience professionnelle équivalente * Minimum 1 an d'expérience pertinente souhaitée (y compris en période de pic d'activité) * Orientation client et sens du service
                          plus
                          NOUVEAU