As a First Line Support Engineer, you are the first contact for customers, ensuring system reliability, satisfied users, and uninterrupted healthcare processes. As a First Line Support Engineer, you provide first‑line technical support. You diagnose and resolve simple incidents, service requests, and system alerts, ensuring accurate documentation and follow‑up * Accurately log and document tickets in the service management system * Experience in customer support, technical helpdesk, or service operations * Hands‑on experience with ICT systems, networking, and system integration * Experience with ticketing systems
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