Analyze customers' technical requirements and contribute to system architecture design * Install, configure, and maintain Genetec Security Center systems (access control, video surveillance, ANPR, intercom, etc.) * Commission systems on-site while ensuring quality and compliance * Integrate Genetec solutions with other systems (IP cameras, controllers, alarm systems, servers, etc.) * Provide Level 2 and Level 3 technical support, diagnosing and resolving complex incidents * Carry out preventive and corrective maintenance of installed systems * Prepare technical documentation (diagrams, plans, reports, procedures) * Participate in a 24/7 on-call rotation to guarantee continuity of technical support - Y
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