We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. In this position, as a Service desk agent, your role will be to provide 1st line support for internal/external at client's systems operations within their Network Operations Division (where mission critical systems are supported). They must work efficiently and promptly, ensuring that attendance, quality, and customer service metrics are met. * Previous successful customer service experience is considered an advantage; * Strong analytical, technical, problem solving and organizational skills; * Team player, self-motivated, organized, detail oriented and able to handle changing priorities; * Able to communicate problems/issues to customers in a non-technical manner;
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