We are looking for a motivated and detail-oriented professional to join our dynamic team as Seller Support and Onboarder. * Partner with content teams to expand knowledge bases based on recurring seller pain points and feedback. We connect sports brands, third-party sellers, and customers through a seamless digital experience, integrated into Decathlon's e-commerce website, offering millions of products worldwide. If you are passionate about process optimization, quality control, and seller success, we would love to hear from you ! Operational Excellence & Seller Support - Content Management & Seller Self-Service * Oversee and ensure seamless execution of support procedures across Europe, managing both internal teams and external (BPO). * Monitor and analyze regional KPIs (e.g., Onboarding Lead Time, Ticket SLAs) to ensure internal and external teams consistently meet performance targets.
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