The Manager, CX Analytics Lead (insights & frameworks) leads the analytical engine of our global CX measurement system. Act as the for CX intelligence, ensuring customer signals (NPS, journey data, customer behavioral insights, market insights, amongst others) are translated into business implications that drive experience-led value creation and stronger advocacy for the Barry Callebaut brand. * Partner with the Director CX Intelligence to prepare strategic materials and build data‑driven inputs that support leadership discussions. * Lead deep dive analyses on NPS, journey metrics, and verbatims, correlating them with performance results and key drivers. * Translate analytical findings into structured insights that inform, but do not lead, strategic discussions. * Support the preparation of high‑impact presentations, insight summaries, and executive materials developed by the CX Intelligence.
more