Collaborate with internal teams (projects, support, sales) to ensure optimal customer satisfaction - As a Genetec Engineer, you play a key role in the implementation, configuration, and support of Genetec Security Center solutions. You are involved in all phases of the project — from design to maintenance. * Provide Level 2 and Level 3 technical support, diagnosing and resolving complex incidents * Train end users and support internal technicians * Participate in a 24/7 on-call rotation to guarantee continuity of technical support * Ability to manage multiple projects simultaneously and meet deadlines
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