Create a robust support system to provide comprehensive product assistance to customers, resellers, partners and pilots aimed at ensuring satisfaction, troubleshooting, and minimizing support requests. * Deliver product training and education to maximize customer value. * Become an expert on Sitemark products and provide support to both internal and external stakeholders, assisting them with product usage and optimization. * Exceptional planning, scheduling, and stakeholder management skills. * Familiarity with customer relationship management applications. * Experience in customer success management.
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