The position also serves as backup to the Customer Value Director, Europe, contributing to regional customer value strategy, issue management and customer relationship governance. Manage their expectations, ensure alignment with BC's quality, food safety, regulatory and operational policies. Technical expertise, complaint and issue management * Be a key-player in cross-functional issue management, by bringing the customer perspective, ensuring aligned, timely and appropriate communication with the customer. * Provide strong support to the Customer Documentation / Case Management Team, helping them respond accurately and efficiently to customer queries. Serve as the quality backup for the Regional Customer Value Director Europe for customer‑related topics and issue management. * Strong experience handling customer documentation, specifications, certificates, and similar technical quality ...
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