Your role includes traditional order management responsibilities as well as process optimization and customer satisfaction improvement. * You hold a Bachelor's degree (economics, supply chain, business, etc.) and ideally have initial experience in customer service, order management, or an operational environment. The Customer Care & Order Operations team in Heerlen consists of more than 100 employees, organized by geographical areas. You will be involved throughout the entire Offer-to-Cash process, from order receipt to delivery to the customer. Operational management & coordination * Manage the full order cycle (receipt, validation, entry, and follow-up). * An interest in digitalization, automation, or artificial intelligence (AI), as well as basic knowledge of project management methodologies (Lean, Agile, etc.), is considered an asset.
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