The IT Director, IT Service Management (ITSM) and Quality Assurance will lead Eurofins' global ITSM function, driving the strategy, governance, quality, and continuous improvement of IT services across the organization. * Own full ITIL-aligned practice governance across Service Portfolio Management, Incident, Problem, Change Enablement, Request Fulfilment, Service Catalogue, Knowledge, CMDB/Configuration, IT Asset, Service Level, and Continual Improvement. * Ensure ITSM processes and BMC Helix configurations support compliance, auditability, role-based access, data integrity, and operational risk management. * Improve automation, reduce cycle time and operating cost of IT through endorsed investments in AI, chatbots, virtual agents, and improved customer-accessible knowledge management. * Proven exper
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