The Manager, CX Analytics Lead (insights & frameworks) leads the analytical engine of our global CX measurement system. * Lead deep dive analyses on NPS, journey metrics, and verbatims, correlating them with performance results and key drivers. * Translate analytical findings into structured insights that inform, but do not lead, strategic discussions. * Partner with cross‑functional corrective action owners to define success metrics, improvement indicators, and test‑and‑learn hypotheses, and develop insight‑driven reports that communicate achievements to commercial teams and, where relevant, directly back to customers.
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