The Manager, CX Analytics Lead (insights & frameworks) leads the analytical engine of our global CX measurement system. It requires a proactive partnership mindset and the ability to operate effectively in an evolving, fast‑building CX environment. * Ensure methodological rigor, consistency, and data governance by working closely with CX Digital & Information teams on metric definitions, master data alignment, and tool adoption (Qualtrics, SFDC). Capability Building & Systems Adoption * Foster a global community of CX insight champions, supporting system adoption, knowledge sharing, and replication of proven practices.
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