The IT Director, IT Service Management (ITSM) and Quality Assurance will lead Eurofins' global ITSM function, driving the strategy, governance, quality, and continuous improvement of IT services across the organization. * Define and lead the global ITSM strategy, governance model, and continual improvement roadmap. * Own full ITIL-aligned practice governance across Service Portfolio Management, Incident, Problem, Change Enablement, Request Fulfilment, Service Catalogue, Knowledge, CMDB/Configuration, IT Asset, Service Level, and Continual Improvement. * Proven experience with service quality metrics, SLAs/OLAs, reporting, CMDB/configuration management, service catalogue, automation, and continual improvement.
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