This role provides hands-on operational oversight across staff augmentation, Managed Service Provider (MSP) performance, stakeholder support, issue resolution, reporting, governance follow-up, and continuous improvement activities. * Apply deep knowledge of workforce practices, market dynamics, and external workforce regulations to identify risks, process gaps, cost-saving opportunities, and service improvements. * Monitor operational activity, identify process gaps, and work with the MSP and global External Workforce team to implement practical improvements. * Monitor operational delivery and metrics, identifying risks, bottlenecks, and improvement opportunities while driving actions, escalations, and corrective measures through to completion. * Promote a culture of service excellence, operational di
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